Common FAQs and Policies

  • Walk ins are welcome but we strongly suggest that you schedule an appointment in advance.

  • We have a 24 hour cancellation policy and in the case of a no show for an appointment, you may have to prepay in order to book again.

  • All chemical/color services require a blow-dry in order to see the final results of your service.

  • We welcome children to the salon for services and prices are based on gender/service type. Anyone under the age of 18 having a chemical service must have a parent present for the consultation.

  • Can be purchased online through the website or in the salon.

  • One point is received for every $100.00 spent. After 10 points are accumulated you can redeem a $20.00 savings on any service or retail purchases. Only one discount can be redeemed on a single visit.

  • We accept Cash, Check, All Major Credit Cards, Apple and Google Pay. Gratuities are accepted by Cash, Venmo and Zelle.

  • We are the sole owner of all information collected on our website. We do not share your information with anyone else. We use your information only to contact you and/or respond to you regarding your appointments. You can opt out of any of our communications.

  • This discloses the privacy practices at Victoria & Albert Hair.

  • Retail products can be returned within 60 days of purchase but must be 50% or more full.

  • Anyone accompanying a scheduled client must remain in the reception area.

  • We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look and did not originally receive that service, you will be charged for that service.

  • We offer a waiting list if you were unable to schedule your preferred time. Please indicate when booking or call the salon to be placed on the list.